Solving your internet problems means understanding how it works. There are three parts to a home broadband connection – the line, the router and your computer. Some providers can charge you a lot if they send someone over and the fault turns out to be with you!
Here at PC Tech Guys we will come out free of Charge and see where the problem lies. In most cases, intermittent wireless issues are caused by local environmental factors that effect the wireless signal.
Before you call us out, it my be worth takeing a look at the HELP me guide below.
If you are having problems where you are connected to your internet with a wire connection, the cause may be a bad connection filter or cable.
Do a test before you go anyfuther with speedtest!
Things to keep in mind regarding wireless routers, placement and performance:
- The farther away from the router you go, the weaker the wireless signal will be. Try moving closer to the router to see if the connection improves.
- Keep the router in the most central spot in the home and away from anything that might block its signal such as metal objects, bodies of water, reinforced concrete walls, foil-insulated walls, and other similar construction materials may severely weaken a wireless signal passing through it.
- The more devices that are sharing the wireless network, the less bandwidth is available for each device to use. One or two devices may be ‘hogging’ bandwidth. Try disconnecting some of the devices to improve performance on other devices.
- All devices with an antenna are trying to send data over the air. Cordless phones, baby monitors, Bluetooth devices (i.e. wireless speakers, mouse) and neighboring wireless networks are all competing with the wireless network. Move Wi-Fi devices away from other transmitting devices, or turn them off when not in use.
- For routers with antennas mounted on the outside of the casing, try adjusting the orientation of the antennas for maximum performance. For more modern routers with the antennas mounted internally, it is often best to mount the router vertically rather than horizontally, by using the special feet/brackets shipped with it.
- Some cable modems may create interference with the router, so it is best to place the router at least 3 feet away from the modem